Program Team Leader

2 weeks ago

Perth, Western Australia Department of Communities WA Full time
About the Role

We are seeking a highly skilled and experienced Program Team Leader to join our team at the Department of Communities WA. As a key member of our team, you will play a critical role in supporting and sustaining Public and Aboriginal Housing tenancies.

Key Responsibilities
  • Implement training packages within the pilot program and team to ensure effective service delivery.
  • Drive culturally responsible practice and lead research and analysis to provide an understanding of the legislation, political framework, and policy environment that impacts the program.
  • Identify areas for potential improvement and changes, and be responsible for budget oversight and management.
  • Strategically lead and influence consistent practice across a team of tenancy support officers, senior tenancy support officers, and the program team leader.
  • Provide analytical outcomes, including critical thinking skills to identify relevant decisions that will achieve the desired outcomes.
Requirements
  • Significant amount of human service experience, including an understanding of tenancy management and the user experience.
  • Ability to work in a values-based, person-centered practice environment.
  • Strong communication and interpersonal skills, with the ability to motivate and engage teams.
  • High-level conceptual and analytical skills, with the ability to provide analytical outcomes and identify relevant decisions.
  • Ability to travel across the Pilot sites to support staff and program management.
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering high-quality outcomes for our clients. We offer a range of benefits, including professional development opportunities, a competitive salary, and a comprehensive employee assistance program.

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