Global Passenger Support Specialist

13 hours ago

Sydney, New South Wales, Australia beBeeService Full time $56,000 - $72,000
Customer Experience Agent

We are seeking a dedicated individual to join our team as a Customer Experience Agent. In this role, you will play a crucial part in ensuring a seamless and pleasant experience for passengers at various locations across the globe.

Key Responsibilities:
  • Assist passengers during check-in, boarding and disembarkation.
  • Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
  • Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
  • Resolve passenger complaints and issues efficiently and professionally.
  • Offer support and answer questions regarding flight schedules, fares, routes and policies.
  • Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
  • Assist with luggage drop offs through the check-in process.
  • Ensure compliance with security procedures and protocols, including screening passengers and luggage.
  • Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
  • Provide assistance and support during emergencies, including medical incidents and flight diversions.
  • Maintain accurate records and documentation for all transactions and customer interactions.
  • Utilise language skills to assist international passengers and communicate effectively with diverse customers
Requirements:
  • Committed to delivering exceptional and safe service.
  • Strong interpersonal skills and a team player.
  • Demonstrates a strong work ethic and a desire for learning and advancement.
  • Maintains composure under pressure and presents themselves with confidence.
  • Upholds excellent presentation and grooming standards.
  • Exhibits organisational and effective time management skills.
  • Physically capable of handling passenger baggage and operating wheelchairs when required.
  • Fluent in English (additional languages welcomed).
  • Confidence in using software and technology – Intermediate skills required.
  • Australian Citizen/Resident with unlimited work rights.
  • Possession of a valid Australian driver's license and reliable transportation.
  • Must be 18 years of age or older.
What We Offer:
  • On-site employee parking available.
  • Uniforms provided.
  • Opportunities for career advancement.
  • Accrual of annual and personal leave.
  • Comprehensive & paid training and ongoing support provided.

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