Hotel Operations Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $110,000
Lead Front Office Coordinator

We are seeking a highly skilled and motivated individual to lead our front office team.

About the Role:
  • To oversee the coordination of hotel operations, ensuring seamless day-to-day functioning.
  • Develop effective organizational communication with other departments, promoting harmonious collaboration.
  • Evaluate staff performance and provide constructive feedback for growth and development.
  • Manage project planning, implementing strategies to drive efficiency and productivity.
  • Maintain an up-to-date knowledge of hotel policies, procedures, and best practices.
Key Responsibilities:
  • Ensure all staff adhere to strict punctuality and uniform standards.
  • Cultivate a culture of exceptional customer service, prioritizing guest satisfaction.
  • Diligently monitor hotel security and take proactive measures to prevent incidents.
  • Routine cost analysis to ensure departmental rosters remain cost-effective.
  • Cooperate closely with management to implement new initiatives and improve operational effectiveness.
  • Conduct thorough handovers with duty managers and night manager, maintaining continuity.
Requirements:
  • Possess excellent leadership skills, ability to motivate teams effectively.
  • Strong organizational and time management abilities, with attention to detail.
  • Able to maintain confidentiality and handle sensitive information professionally.
About You:
  • You have a strong sense of initiative, enthusiasm, and a positive attitude.
  • Highly organized and efficient in your work approach.

This is an ideal opportunity to develop your leadership skills and take your career to the next level.

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