Ground Services Manager

2 weeks ago

Western Downs Regional, Australia Oceania Ground Force - Ground Handling Full time
About the Role

Oceania Ground Force is seeking a highly skilled and experienced Ground Services Manager to join our team. As a key member of our airport operations team, you will be responsible for ensuring the delivery of exceptional ground handling services to our airline customers.

Key Responsibilities
  • Drive Safety and Compliance in Customer and Ramp Services according to Airline and Company Standard Operating Procedures.
  • Proactively manage disruptions, providing safe and compliant solutions that exceed Airline Customer expectations.
  • Cultivate relationships with Airport Authority and Airline Customer stakeholders through transparent and timely communication on daily operational performance.
  • Lead the recruitment process, overcoming challenges, and identifying future opportunities.
  • Foster a Just Culture, encouraging reporting to prevent threats to Safety and Compliance and mitigate workplace incidents.
  • Manage staff performance, offering ongoing feedback, guidance, and support, identifying training needs and upskilling opportunities.
  • Communicate Safety and Compliance information through regular Toolbox meetings.
  • Manage daily resources, task allocation, and minimize overtime.
  • Conduct regular Airline and Company audits, presenting feedback and results to key stakeholders.
  • Prepare safety and incident/accident investigations, generating reports for stakeholders.
  • Promote an equal employment opportunity workplace culture that supports diversity and equity, free of discrimination.
  • Manage ADHOC charters and requests as required.
Requirements
  • People management skills.
  • A thorough understanding of Airport Regulations and Compliance.
  • A thorough understanding of Airline Customer expectations in terms of Safety and Compliance.
  • Ability to evaluate problems, remain calm, diplomatic, and focused during stressful situations.
  • Capable of generating innovative ideas, exploring possibilities, and developing strategies.
  • Competent in articulating information, making decisions, and influencing people.
  • Thorough understanding of Airport Regulations and Airline Procedures and Policies.
  • Immaculate grooming and deportment.
  • Strong sense of confidentiality and ethical behavior.
  • Demonstrated ability to take ownership of problems and resolve them in a timely manner.
  • Able to meet deadlines, manage tasks, and uphold standards.
  • Meticulous attention to detail and a positive attitude in an ever-changing environment.

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