Technical Service Representative

4 days ago


Newcastle West, Limerick, Australia Powerdata Group Consulting Full time

About Us

Powerdata Group Consulting is a leading provider of technology solutions and services. We are dedicated to helping organizations like yours achieve their goals through innovative and effective IT strategies.

Job Summary

We are seeking an experienced IT Customer Support Officer to join our team. As a key member of our support team, you will be responsible for providing high-quality technical assistance and guidance to our clients.

Main Responsibilities

  • Provide technical support and guidance to clients on IT-related issues.
  • Analyze and resolve technical problems in a timely and efficient manner.
  • Develop and maintain strong relationships with clients, promoting effective communication and issue resolution.
  • Collaborate with internal stakeholders to identify and address potential technical issues before they become major incidents.

Requirements

  • Prior experience in a customer service or technical support role, preferably in an IT environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to remain calm under pressure and adapt to changing priorities and deadlines.

Our Culture

We pride ourselves on our dynamic and supportive work environment, which fosters growth and development. Our team is committed to excellence and innovation, and we are looking for like-minded individuals who share our passion for delivering exceptional results.



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