Strategic Transformation Leader

Embark on a journey with a global market leader, pioneering AI-enhanced technology for over 8,100 customers worldwide. Our intelligent cloud-based platform harmoniously connects people, systems, and processes, empowering organizations to discover innovative, efficient, and effective ways to work.

This position reports to the Director of Expert Services, Customer Excellence Group, leading a team of Technical Consultants focused on delivering Technology Workflow solutions across APAC. Preferred locations include Sydney, Melbourne, or Singapore.

What You Get to Do in This Role

• Foster growth, enablement, and professional development among a team of 8-12 Technical Consultants.

• Champion customer transformation, ensuring solutions align with business objectives and drive measurable outcomes.

• Guide customers through prescriptive solution design and own key technical implementation decision points.

• Provide strategic and technical leadership to customers, partners, and internal teams.

• Cultivate a culture of collaboration, knowledge sharing, and continuous learning within the team.

• Coordinate work across regional and global teams to ensure alignment and effective delivery.

• Support business development efforts, including pre-sales, scoping, and proposal development.

• Partner with internal teams – Product, Sales, Enablement – to align strategy with broader objectives.

• Develop and refine service offerings, best practices, methodology artefacts, and thought leadership.

Key Performance Measurements

• Team productivity/utilization and delivery readiness.

• Customer satisfaction scores and project impact.

• Talent development and team growth.

• Readiness and capability building within the team.

• Driving innovation and adoption in ServiceNow deployments.

• Cross-geo collaboration effectiveness.

• A transformation mindset, focused on delivering long-term business impact.

• Strong communication skills, with the ability to simplify complex concepts.

• Passion for driving innovation and continuous improvement.

• Ability to foster collaboration within a diverse, global team.

Benefits

• Professional development opportunities, mentorship, and career growth.

• Health and wellness programs, remote work flexibility, and employee resource groups.

Requirements

• Proven leadership experience in a professional services environment.

• Ability to inspire, mentor, and develop diverse teams in technical and business domains.

• Experience managing high-performing teams or leading large-scale customer engagements.

• Strong relationship-building skills with internal teams, partners, and customers.

• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.

• Player/Coach mentality.

• Demonstrated success managing teams to OKRs across a portfolio of customer engagements.

Consulting & Delivery Experience

• 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.

• Preferably minimum 3-5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology-enabled transformations.

• Strong problem-solving mindset, focused on transformation and measurable business value.

• Experience with Now Create, Agile frameworks, or similar methodologies.

• Comfort engaging with senior stakeholders, including C-level executives and business line leaders.

Technical Expertise

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

• Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management.

• Willingness to pursue relevant certifications and continuous learning.