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Hotel Room Service Specialist

2 months ago

Melbourne, Victoria, Australia Community Help Co Full time

Community Help Co is an equal opportunity employer and encourages applications from all qualified individuals, including those with disabilities or mental health challenges.

As a Room Attendant, you will be responsible for fulfilling the needs of our guests while ensuring that all rooms are maintained to the highest standards.

Key Responsibilities:

  • Building and maintaining positive relationships with guests
  • Promptly addressing guest requests and inquiries
  • Ensuring the security and care of guest belongings and hotel property

Quality & Standards:

  • Efficiently completing assigned rooms within designated timeframes
  • Replenishing and managing guest supplies and amenities, including bathroom essentials, mini bar items, towels, and linens
  • Preparing each room to meet established quality standards
  • Rotating and replacing room items as per guidelines, such as mattress protectors and bed linens
  • Reporting any missing items from guest rooms
  • Presenting guest rooms in accordance with hotel standards
  • Providing training to new team members as directed
  • Adhering to company policies and procedures
  • Reporting maintenance issues in guest rooms

Safety:

  • Maintaining safe and hygienic work practices
  • Reporting any hazards, accidents, or incidents to the Housekeeping Supervisor
  • Participating in discussions regarding Occupational Health and Safety (OH&S) issues

General Duties:

  • Attending all required training sessions
  • Following hotel direction and adhering to all policies and procedures
  • Managing lost property according to established procedures
  • Participating in morning briefings and periodic housekeeping meetings
  • Recording room status accurately, including do not disturb requests
  • Maintaining all equipment, such as trolleys and vacuums
  • Arriving at work punctually
  • Notifying management of any necessary roster changes with adequate notice
  • Following fire and safety protocols
  • Upholding the required standards of personal cleanliness and conduct
  • Performing additional duties as assigned by the Housekeeping Manager or Supervisor

Desired Skills and Attributes:

  • Effective communication with guests and prompt resolution of requests and complaints
  • Commitment to achieving high-quality standards in hospitality
  • Ability to coach and train fellow team members
  • Adherence to OH&S procedures
  • Exhibiting a positive and proactive attitude
  • Strong customer service orientation
  • Attention to detail and commitment to quality
  • Sense of urgency and focus on results
  • Dedication to continuous improvement