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IT Platform Manager

2 months ago

Port Phillip, Australia IP Australia Full time
Job Summary

The Document Generation Platform Manager is responsible for overseeing the delivery, creation, maintenance, and support of forms and correspondence templates, and managing the DocGen Platform more broadly.

Key Responsibilities
  • Manage incoming requests/queries and create tasks in service delivery/management systems where necessary.
  • Troubleshoot application and system issues and bugs, and perform forms/correspondence changes and fixes in production and non-production IT environments.
  • Provide subject matter expertise and support for existing solutions and a range of new initiatives, where Infiniti/SmartIQ is an integral component.
  • Liaise with IP Rights Product Owners and business stakeholders to schedule and deliver BAU and continuous improvement tasks in agreed time-frames.
  • Perform team management activities such as staff supervision, performance management, reporting, responding to data/information requests, etc.
  • Develop and maintain the teams' work plan, commit work items to product/system roadmaps, and provide input into section and group operational planning.
  • Develop user guides, technical documentation, knowledge base material, etc. and provide hands-on training for non-technical staff and fellow team members in ITG to use and support the Infiniti and SmartIQ software, and the Forms and Correspondence Platform more broadly.
About the Role

This is a multi-disciplinary leadership role requiring effective stakeholder engagement and people management skills, while still performing a high volume of development work requiring proficient technical ability, task prioritisation, and release management skills.

As the main point of contact for all IP Rights correspondence and Internal Forms IT support enquiries, you will play a crucial role in the migration of on-premise Intelledox templates to the SmartIQ SaaS platform as part of the Document Generation Platform to Cloud project.