Business Growth Consultant

4 days ago


Sydney, New South Wales, Australia Tbwa ChiatDay Inc Full time

About Tbwa Chiat/Day Inc

Tbwa Chiat/Day Inc is a global agency that believes in pushing the boundaries of creativity and innovation. Our mission is to help brands build meaningful connections with their audiences, and we're looking for talented professionals to join our team.

This role offers a unique opportunity to join our team as an Enterprise Customer Success Manager, where you will work closely with our Enterprise customers to ensure their success via the rapid adoption of the Workato Intelligent Automation Platform.

Responsibilities
  1. Develop strong business relationships with Enterprise customers, guiding them on their automation journey and positioning Workato for their transformation initiatives.
  2. Collaborate with internal stakeholders to deliver strategic business objectives, including revenue expansion and customer satisfaction.
  3. Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato as a trusted partner.
  4. Create customized Joint Success Plans to outline progress, value, and deployment plans with each customer.
Requirements/Qualifications / Experience / Technical Skills
  • Bachelor's degree or equivalent education.
  • 7+ years of professional experience in consulting, customer success, client relationship, or account management roles, with a proven track record of increasing adoption, revenue, and retention.
  • Prior experience in driving NRR growth within the customer base.
  • Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders.


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