Compliance and Risk Lead
5 days ago
About Us
Jetstar Airways is a dynamic and growing airline, committed to delivering exceptional customer experiences while maintaining the highest level of safety and compliance standards.
This Role
The Quality Assurance & Compliance Lead is responsible for developing and implementing a quality assurance framework that ensures service excellence and compliance across all touchpoints. Key responsibilities include:
- Developing and aligning customer-driven policies across Jetstar and Qantas Group airlines.
- Managing and mitigating business risks, implementing remediation strategies to ensure compliance.
- Developing reporting mechanisms to track and manage risk and compliance activities.
- Supporting regulatory responses, including the White Paper and Aviation Customer Rights Charter.
What You'll Need
- Tertiary qualifications in a relevant business discipline, such as aviation management or quality assurance.
- Experience in the aviation industry, with a focus on quality management and compliance.
- Strong knowledge of aviation sector regulatory environment, including industry standards and best practices.
- Lean Six Sigma qualifications and risk identification and mitigation experience are desirable.
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