Compliance and Risk Lead

5 days ago


Melbourne, Victoria, Australia Jetstar Airways Full time

About Us

Jetstar Airways is a dynamic and growing airline, committed to delivering exceptional customer experiences while maintaining the highest level of safety and compliance standards.

This Role

The Quality Assurance & Compliance Lead is responsible for developing and implementing a quality assurance framework that ensures service excellence and compliance across all touchpoints. Key responsibilities include:

  • Developing and aligning customer-driven policies across Jetstar and Qantas Group airlines.
  • Managing and mitigating business risks, implementing remediation strategies to ensure compliance.
  • Developing reporting mechanisms to track and manage risk and compliance activities.
  • Supporting regulatory responses, including the White Paper and Aviation Customer Rights Charter.

What You'll Need

  • Tertiary qualifications in a relevant business discipline, such as aviation management or quality assurance.
  • Experience in the aviation industry, with a focus on quality management and compliance.
  • Strong knowledge of aviation sector regulatory environment, including industry standards and best practices.
  • Lean Six Sigma qualifications and risk identification and mitigation experience are desirable.


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