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Customer Service Representative
2 weeks ago
This is an exciting opportunity to join our customer care team as a Customer Service Representative in the Tourism division.
About the RoleWe are seeking passionate and flexible representatives to provide support to our Caravan Parks, Holiday Parks and Wellness Centres across Victoria. The role involves working with guests to provide excellent customer service, responding to their needs and concerns, and ensuring high-quality service standards are met.
Responsibilities include inbound and outbound guest communication through phone, email, SMS, and live chat, engaging with guests to promote and up-sell services, and developing positive relationships to deliver a great guest experience.
Ideal Candidate- Strong attention to detail
- Experience in guest-facing roles
- Excellent verbal communication skills
- Proficient use of computers and IT systems
We value diversity and encourage people from different backgrounds to apply. Successful applicants will be required to obtain a national police check and a Working with Children check.
Key Features• Competitive salary and benefits package
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
