Stone Industry Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $75,000

We're looking for a skilled Customer Service Representative to join our team. As a key member of our service team, you'll play a vital role in delivering exceptional customer experiences.

This is an excellent opportunity to develop your skills and grow with our company. You'll have the chance to work closely with our experienced team members, learn about our industry, and utilize your customer service expertise to provide top-notch support to our valued customers.

About the Role:

The successful candidate will be responsible for:

  • Taking incoming calls from machine operators, production managers, and business owners seeking technical support for their industrial stone processing machinery
  • Providing empathetic support to customers, ensuring accurate understanding of their situations
  • Scheduling technicians to troubleshoot customer equipment issues, providing comprehensive information on the situation and necessary tools
  • Assisting with invoicing and maintenance scheduling
  • Conducting routine equipment maintenance visits

Your Qualifications:

To excel in this role, you'll need:

  • Excellent customer service experience

What We Offer:

As a valued member of our team, you can expect:

  • A stable Monday-Friday schedule with flexible working hours
  • Ongoing training and development opportunities
  • A supportive and close-knit team environment

Apply Today:

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