Customer Relationship Ambassador

2 days ago

Melbourne, Victoria, Australia beBeeCare Full time $60,000 - $85,000
Job Title: Customer Care Consultant

 

A customer care consultant plays a vital role in ensuring customers receive excellent service throughout their policy lifecycle. The successful candidate will be responsible for proactively contacting customers at key events to maintain their policies and ensure they remain aligned to their requirements.

 

Key Responsibilities:

  • Proactively contact customers during key policy lifecycle events to provide support, payment solutions, and inform them of policy start-up or renewal requirements.
  • Position and reiterate the value of insurance as well as our solutions.
  • Assist clients and advisors with procedural issues (start-up or renewal) or offer payment solutions to retain current policies.
  • Pre-qualify and act on retention opportunities.
  • Action contact lists within defined service levels.
  • Conduct all calls within CRT contact management guidelines and in a professional and courteous manner.
  • Record and capture all activity and results against each contact record.
  • Ensure all communications are conducted professionally, transactions are performed compliantly, and in accordance with industry legislation.

 

Qualifications:

  • Exceptional customer service to clients, ensuring agreed service standards are met.
  • Well-developed interpersonal and communication skills, operating with high levels of integrity.
  • Demonstrated ability to work both in a team and autonomously.
  • Previous experience in similar roles within the Financial Services/Insurance Industry.
  • Excellent analytical skills and methodologies, high attention to detail.
  • Good relationship management and negotiation skills.
  • Ability to work with change and excellent problem-solving skills.
  • Accurate data input and sound knowledge of Microsoft Office suite.

 

About Our Company:

Our company is one of Australia's leading life insurers, committed to inclusion and supporting the career growth of our diverse workforce. We're proud to be an inclusive employer, diversity champions, reconciliation advocates, and more.

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