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Home Loan Support Specialist
3 weeks ago
We are seeking a highly motivated and organised Customer Service Representative to join our team.
About the Role:This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a strong background in home lending or financial services. As a Customer Service Representative, you will be responsible for guiding customers through their home loan journey, while ensuring compliance with lender policies.
- Respond promptly and professionally to customer interactions via Live Chat, providing accurate and helpful information regarding home loan inquiries.
- Manage customer calls with active listening and clarity, addressing questions, resolving concerns, and guiding customers through the home loan process.
- Coordinate effectively with customers, lenders, solicitors, valuers, and settlement agents to facilitate a seamless and timely home loan settlement process.
- Monitor and manage approval conditions, ensuring all pre-settlement requirements are met in accordance with lender policies.
To be successful in this role, you will need to possess:
- A minimum of 1 year's experience in home lending or a similar customer service role
- Strong verbal and written communication skills
- A calm, professional, and empathetic approach to customer interactions
- Ability to manage multiple priorities with attention to detail
- Proactive mindset with strong problem-solving skills
- Familiarity with Salesforce, Genesys, or similar platforms
- Ideally, experience handling Live Chat enquiries in a financial services environment
Entry level
Employment Type:Full-time