Senior Retail Operations Manager

3 weeks ago


Belconnen, ACT, Australia Coles Full time

About the Role

The Coles Supermarket Online Department is responsible for selecting and packing online grocery orders in-store. As the Online Duty Manager, you will oversee the afternoon and evening operations, ensuring a seamless customer experience.

Key Responsibilities

  • Lead a team of Personal Shoppers to meet sales targets and cost control requirements
  • Develop and implement effective rostering strategies
  • Maintain high visual merchandising, safety, and compliance standards
  • Collaborate with the Online Department Manager to achieve business objectives

About You

  • Proven leadership experience in a retail or e-commerce environment
  • Ability to coach and develop team members
  • Flexibility with afternoon and evening working hours
  • Customer-obsessed with a focus on delivering exceptional experiences

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment


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