Senior Retail Operations Manager
3 weeks ago
About the Role
The Coles Supermarket Online Department is responsible for selecting and packing online grocery orders in-store. As the Online Duty Manager, you will oversee the afternoon and evening operations, ensuring a seamless customer experience.
Key Responsibilities
- Lead a team of Personal Shoppers to meet sales targets and cost control requirements
- Develop and implement effective rostering strategies
- Maintain high visual merchandising, safety, and compliance standards
- Collaborate with the Online Department Manager to achieve business objectives
About You
- Proven leadership experience in a retail or e-commerce environment
- Ability to coach and develop team members
- Flexibility with afternoon and evening working hours
- Customer-obsessed with a focus on delivering exceptional experiences
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- A supportive and inclusive work environment
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