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Service Delivery Coordinator
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After Hours Service Delivery Coordinator
2 months ago
About MSS Security
MSS Security Pty Ltd is a leading security company with a national footprint across Australia, delivering high-quality services and protecting high-profile sites. To learn more, visit our website.
Our Culture
Our employees enjoy working with MSS Security because we:
- Emphasize a high people and culture focus;
- Offer extensive development and progression opportunities;
- Provide stability and certainty in a role;
- Work collaboratively together and are high-achievement focused;
- And know how to have fun while getting the job done.
The Role
The purpose of this role is to coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, resulting in the highest possible quality of service to customers, the most cost-effective and efficient way, and maximizing profitability.
- Competitive salary | free on-site parking | Silverwater-based
- Join one of Australia's largest security companies and an Employer of Choice
- Excellent employee benefits including flexible working arrangements
About the Job
This role involves coordinating the resourcing and rostering of personnel to ensure continuity of service delivery. Key responsibilities include:
- Allocating effective rostering resources;
- Assigning the most cost-effective rostering in line with company guidelines;
- Minimizing rostering errors through effective and meticulous attention to detail;
- Ensuring specified service levels are maintained;
- Identifying, escalating, and resolving customer needs;
- Effectively and efficiently processing payroll to minimize errors and rework;
- Ensuring a high-level understanding of applicable industrial state instruments.
Requirements
- Deliver exceptional customer service;
- Work as part of a team;
- Proven ability to cope under pressure;
- Think on your feet;
- Good knowledge and use of Microsoft applications;
- Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.
What We Offer
- Task-driven and self-motivated professional;
- Ability to deliver results under pressure and within time constraints;
- Highly developed communication and interpersonal skills;
- Professional phone manner.
How to Apply
MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences, and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment, and are currently developing our first Innovate Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.
To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
Thanks for taking the time to consider MSS Security as a future employer and we look forward to hearing from you.
