Banking Consultant, Burnie TAS
3 weeks ago
About the Role
As a Banking Consultant, you will be responsible for providing our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.
Key responsibilities include:
- Providing exceptional customer service and support
- Acting as a role model and peer coach to deliver the best possible customer experience
- Contribute to a significant uplift in customer engagement and advocacy
- Actively participate in and support bank programs and initiatives
- Ensure compliance with ANZ and branch policies and procedures
What will you bring?
To grow and be successful in this role, you will ideally bring:
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Role Type: Permanent, Full Time
Role Location: 16 Cattley Street, Burnie TAS
Work Hours: 40 hours/weekly
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