Support Specialist

3 weeks ago


Botany Bay, Australia First Focus Full time
Job Title: Support Specialist

First Focus is a leading Managed Service Provider seeking an exceptional Support Specialist to join our team. As a Support Specialist, you will be responsible for providing remote service desk support to a variety of environments, escalating issues, and serving as a subject matter expert.

Key Responsibilities:
  • Providing technical support to users across multiple environments
  • Escalating complex issues to senior engineers
  • Collaborating with cross-functional teams to resolve issues
  • Staying up-to-date with the latest technologies and best practices
Requirements:
  • Advanced understanding of end-user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Experience with ticketing systems and customer service principles
  • Excellent communication and problem-solving skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible working arrangements and work-life balance

First Focus is committed to creating a diverse and inclusive workplace. We welcome applications from Neurodiverse candidates and offer flexible options to support their needs.


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