Customer Service Coordinator
3 weeks ago
About Coates
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
Your new role
As a Customer Service Coordinator at Coates, you will perform a critical role within our branch teams by assisting customers with their equipment solutions. Your key responsibilities will include coordinating daily operations, identifying and responding to customer needs, contributing to team KPIs, and completing administrative duties such as generating hire schedules and invoicing.
About you
To succeed in this role, you will need to have natural customer service skills, a strong work ethic, and the ability to thrive in a fast-paced work environment. You will also need to be a quick learner with a high level of attention to detail, have intermediate computer skills, and previous experience in a customer service role. Ideally, you will have a friendly and sociable personality, be able to adapt to changing priorities and work conditions, and have an interest in the construction/mining/engineering industries.
What you'll get in return
We provide our team with a wide range of perks and benefits, including development and career progression pathways, access to employee discounts, benefits and wellbeing program, purchased additional leave program, novated leasing and salary sacrifice, 12 weeks Paid Parental Leave in addition to government parental leave scheme, and volunteering opportunities through the Coates Foundation.
Our values
We are committed to improving gender representation, implementing our second Reconciliation Action Plan, and investing in more sustainable equipment solutions to help create a greener future for all. We welcome candidates from all backgrounds, experiences and perspectives to apply.
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