Training Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $130,000

Job Overview

This role can be based in Sydney or Newcastle, Australia. You will conduct functional and technical product training using various delivery methods, including face-to-face, Zoom, telephone, and remote desktop. Your prior industry experience around day-to-day operational activities of gaming venues, focusing on Gaming, Marketing, Membership, Cashflow, back-of-house procedures, and digital content management, will be leveraged.

You will liaise and communicate with internal resolver groups and stakeholders as needed, analyzing and prioritizing issues and escalating when necessary. An optional on-call component is attached to this role.

Key Responsibilities
  • Provide on-site pre- and post-installation training and support for Venue Management Systems, Applications, and web-based products.
  • Develop structured training courses and supporting documentation as required.
  • Develop and maintain customer relationships.
  • Update call tickets with necessary information in line with service levels and escalate when appropriate to Senior Technicians or Management.
  • Provide input into the development of new products when required.
  • Assist with Operational Acceptance Testing (OAT) on new and existing products.
  • Collaborate with sales on new bids and tenders.
  • Work effectively with customers, product developers, support, and sales to provide innovative instructional solutions for effective product use.
  • Manage client calls using our Call Management System.
  • Participate in and support the overall Customer Experience Strategy.

Requirements

  • Excellent customer service skills.
  • A passion for helping people and a willingness to learn.
  • Formal training qualifications.
  • Advanced knowledge of Microsoft Word, Excel, and PowerPoint.
  • Experience in cashflow analysis within the gaming and casino industry or a strong understanding of financial analysis.
  • Extensive experience in the technology sector is desirable.
  • Knowledge of casino and/or club operational procedures is an advantage.
  • Hands-on experience delivering formal training programs.
  • Exceptional presentation, organizational, oral, and written communication skills.
  • Ability to work collaboratively across organizational areas.
  • Strong technical and interpersonal client-facing skills.
  • Proven experience in technical training, ideally within the gaming environment, focusing on cash-flow analysis and reconciliation procedures.
  • Willingness and ability to travel to customer sites for training.

  • Training Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Thales Full time

    Thales Rydalmere, New South Wales, Australia Join or sign in to find your next job Join to apply for the Training Specialist role at Thales Thales Rydalmere, New South Wales, Australia3 days ago Be among the first 25 applicants Join to apply for the Training Specialist role at Thales At Thales, we know technology has the ability to make our world more...

  • Training Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Experis Australia Full time

    2 days ago Be among the first 25 applicants The Role Our client is a leading Technology company, working across various industries and delivers software solutions.We are looking for a passionate and driven Training Specialist to join our clients growing team.In this role, you'll be responsible for delivering engaging, effective training sessions that help...

  • Training Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Experis ManpowerGroup Sp. Z O.o. Full time

    Role: Training Specialist Location: Sydney/Melbourne Industry: Software & Technology Experience Level: Mid Level The Role Our client is a leading Technology company, working across various industries and delivers software solutions.We are looking for a passionate and driven Training Specialist to join our clients growing team.In this role, you'll be...

  • NSW Training Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Yo-Chi Frozen Yogurt Full time

    Join to apply for the NSW Training Specialist role at Yo-Chi Frozen Yogurt4 weeks ago Be among the first 25 applicantsJoin to apply for the NSW Training Specialist role at Yo-Chi Frozen YogurtNSW Venue TrainerReady to make an impact? As an NSW Venue Trainer, you'll be on the road, onboarding, upskilling, and supporting our venue teams as we growNSW Venue...

  • NSW Training Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Yo-Chi Frozen Yogurt Full time

    Join to apply for the NSW Training Specialist role at Yo-Chi Frozen Yogurt2 days ago Be among the first 25 applicantsJoin to apply for the NSW Training Specialist role at Yo-Chi Frozen YogurtGet AI-powered advice on this job and more exclusive features.NSW Venue TrainerReady to make an impact? As an NSW Venue Trainer, you'll be on the road, onboarding,...

  • NSW Training Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Yo-Chi Frozen Yogurt Full time

    Join to apply for the NSW Training Specialist role at Yo-Chi Frozen Yogurt2 days ago Be among the first 25 applicantsJoin to apply for the NSW Training Specialist role at Yo-Chi Frozen YogurtGet AI-powered advice on this job and more exclusive features.NSW Venue TrainerReady to make an impact? As an NSW Venue Trainer, you'll be on the road, onboarding,...

  • Training Development Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeTraining Full time $84,228 - $91,609

    Job Title: Training Development SpecialistThe Australian Border Force is seeking a highly skilled and professional individual to fill the role of Training Development Specialist. As a key member of the training team, you will be responsible for delivering training programs to Border Force Officers and Recruit Trainees.Key Responsibilities:Develop and...

  • Senior Training Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeTraining Full time $110,000 - $130,000

    Job Title: Senior Training SpecialistThe Senior Training Specialist is a pivotal role within our organization, responsible for developing and implementing training programs that drive operational excellence and staff proficiency.Key Responsibilities:Design and deliver comprehensive training programs aligned with business objectives.Collaborate with...

  • Train Maintenance Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeMaintenance Full time $55,000 - $130,234

    Train Maintenance SpecialistWe're seeking a skilled Train Maintenance Specialist to join our team. In this role, you'll be responsible for performing preventative and corrective maintenance on trains and depot infrastructure.Your duties will include inspections, troubleshooting, component changes, and overhauls—within the scope of your competencies. You'll...

  • Corporate Communications Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeCommunications Specialist Full time $75,000 - $105,000

    Role OverviewWe are seeking a seasoned Activation Specialist to join our team.This role is perfect for an individual with a passion for media buying and a drive to deliver exceptional results.The successful candidate will be responsible for performing media buying activities across various mediums, providing accurate reporting and buying services to the team...