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Travel Booking Specialist
2 weeks ago
We are seeking a Central Reservations Sales Support Professional to join our Travel & Experiences team based in Melbourne CBD.
The successful candidate will be responsible for enhancing the satisfaction of our members and guests, assisting to deliver great travel experiences with bookings across resorts and clubs.
Key responsibilities include:
- Attending to high volume of phone calls and email enquiries from members, guests, and partners in a professional manner, ensuring all reservations are accurate and complete.
- Upsell, cross sell, and promote products across resorts and clubs and broader travel/tourism products.
- Manage leisure bookings and update reservations, including new reservations, booking maintenance, and escalations.
- Report on sales, call centre performance, and contribute to sales targets.
- Previous experience in a reservations, travel, leisure, or sales support-based role.
- Experience in a high-volume call centre environment, telephone sales, and customer service with an eye for detail and a high level of accuracy.
- Proficient in MS Office applications and reservations system, preferably PMS Opera.
- Salesforce and Genesys Cloud telephony system & GDS knowledge, highly regarded.
- Professional phone manner and communication skills with a desire to deliver a high level of customer service.
- Experience working in a KPI driven environment and ability to work well in a fast-paced environment.
Benefits include:
- Permanent full-time 38 hour week.
- Competitive salary.
- Generous employee benefits and discounts on resort products.
- Training, development, and career growth opportunities.
