Revenue Officer

2 months ago

North Sydney Council, Australia REO Group Full time
Job Description

Location: North Sydney
Salary Package: $70k - $77k + Super + NFP Benefits
Role Highlights: Career-defining opportunity to join a high-performing finance team in a company that makes a positive impact on people's lives. Play a pivotal role in managing critical billing processes, with extensive training and a clear path for career progression.

The Revenue Officer will join the Revenue Team and take full ownership of billing processes, funding transactions, and related support activities for designated business units. On a daily basis, you will manage fee setups, process billing adjustments, and generate monthly billing statements. Additionally, you will handle debt management by generating direct debits, processing rejections, and managing overdue accounts. Weekly responsibilities include reconciling funding sources and investigating discrepancies, ensuring all billing is aligned with relevant funding streams. You will also collaborate closely with internal teams and external stakeholders, providing timely and accurate billing services.

In this role, you will play a crucial part in the financial performance of the department by ensuring accurate, timely billing and reconciliation processes. You will work with a diverse group of internal contacts, including managers, admission teams, and credit management, to deliver effective billing and customer service. Your contributions will directly impact the smooth operation of the business, helping clients and their families navigate financial processes. This is a fantastic opportunity to develop your technical and customer service skills within a highly supportive team environment, with a focus on continuous improvement and compliance.

Key Responsibilities:

  • Take full ownership of billing processes, ensuring all fees, charges, and payments are processed accurately and within deadlines.
  • Reconcile funding statements, investigate discrepancies, and ensure alignment with billing streams and relevant documentation.
  • Manage fee setups, rate adjustments, and the generation of monthly billing and statements for assigned business units.
  • Handle direct debits, process rejections, and follow up on overdue accounts to minimise bad debts.
  • Address and resolve billing queries from both internal and external stakeholders in a timely manner.
  • Generate and distribute debt collection letters, as well as manage collections for overdue accounts.
  • Ensure compliance with documented revenue processes, government funding reconciliations, and internal business rules.
  • Maintain efficient administrative processes to support the smooth operation of the finance department.
  • Proactively communicate with managers, customers, and other stakeholders to provide exceptional customer service.
  • Support the finance department's goals by delivering timely and accurate financial reporting.

Candidate Profile:

You are a highly motivated individual with strong communication skills and a collaborative mindset, excelling in team environments. You demonstrate a keen eagerness to learn and take on challenges, thriving in complex and dynamic work settings. With the ability to quickly pick up new knowledge and system skills, you are resilient and capable of adapting to fast-paced environments. You embrace opportunities to develop professionally, and the team is committed to supporting your growth. Your proactive approach and willingness to learn ensure you'll succeed in mastering the intricacies of this role.

Culture & Benefits:

Join a supportive and collaborative team that truly values its people. With strong tenure across the business, many team members have been with the company for 10-25 years, reflecting a commitment to fostering a positive and fulfilling work environment.

Grow with us – access training, professional development, and career growth opportunities.

Supportive environment – work in a culture where collaboration and teamwork thrive.

Comprehensive benefits – enjoy a range of employee benefits and a focus on your well-being.

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