Customer and Industry Workflows Specialist Solution Consultant
3 weeks ago
- Full-time
- Employee Type: Regular
- Region: APAC - Asia Pacific
- Work Persona: Flexible
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.
Join a High-Performing Team and Make a Lasting Impact
We're seeking a talented ServiceNow Customer & Industry Workflows Specialist Solution Consultant to join our team in Australia. In this role, you'll drive customer success by delivering innovative solutions to complex business challenges, working closely with clients to understand their needs, recommend solutions, and ensure satisfaction.
Responsibilities include:
- Conduct discovery workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to understand industry-specific needs and recommend suitable ServiceNow solutions.
- Deliver product demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate telco transformation.
- Build trusted relationships with ANZ telco customers and ecosystem partners to foster collaboration and account growth.
- Guide strategic initiatives like customer journey mapping, zero-touch service operations, and AI-driven experience improvements, aligning with measurable business outcomes.
- Provide feedback to product management on telco-specific requirements.
- Share best practices and artefacts with other Solution Consultants to improve team capability.
- Stay informed on telecommunications trends and ServiceNow's differentiation in the vertical.
Qualifications include:
- Experience integrating AI into workflows and decision-making processes.
- Deep telecommunications industry expertise, including OSS/BSS systems and customer experience challenges.
- 7+ years in pre-sales solution consulting, supporting Tier-1 or Tier-2 telco accounts.
- Proficiency with the ServiceNow platform, especially Customer & Industry Workflows, and understanding of the TSM data model.
- Strong technical skills in cloud solutions and integrations with platforms like Amdocs, Netcracker, Ericsson, or CSG.
- Excellent communication skills, capable of engaging stakeholders from operational staff to C-suite.
- Territory management skills, including pipeline development and relationship management across Australia and New Zealand.
- Willingness to travel as needed.
- ServiceNow or relevant technology certifications preferred.
Additional Information:
We support flexible work arrangements and are committed to diversity and inclusion. For accommodations or further information, contact [emailprotected].
Note: This job posting is active and accepting applications.
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