Heavy Equipment Service Team Lead

2 days ago

Melbourne, Victoria, Australia beBeeService Full time $70,000 - $110,000

Job Description:

This position is responsible for assisting the service team with customer service needs, opening and closing of work orders, activities in pre-delivery of new equipment, repair, and reconditioning of new and used trade-in equipment, daily operations of shop functions, field service function, and delivery or vehicle functions.

Key Responsibilities:

  • Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
  • Assists in the appraisal and quotes of repair work coming into the shop and discusses with a supervisor the service required, both in parts and labor.
  • Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
  • Assists in processing warranty claims.
  • Assists in establishing or adjusting work procedures to meet schedules and deadlines.
  • Assists in opening and closing of work orders to ensure timely closing to meet business goals.
  • Supervises all shop activities when the supervisor is away from the branch.
  • Ensures adherence to safety policies.

Requirements:

  • Valid Driver's License
  • Leadership experience

Education and Experience:

  • High school diploma or equivalent with one year post-high school education in heavy equipment or two years mechanical experience as a service technician.
  • A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment.
  • Strong organizational and communication skills.
  • Broad-based computer skills.

Skills:

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

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