Operations Supervisor

13 hours ago

Melbourne, Victoria, Australia beBeeOperations Full time $40,000 - $56,000

Job Title: Operations Supervisor

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The Operations Supervisor is a key position in our organization, responsible for leading teams and ensuring the successful operation of our stores. If you have management experience in a fast-paced retail environment, we want to hear from you.

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Main Responsibilities:

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  • Complete morning shift duties as per Opening Sheet Duties instore">
  • Assist in monitoring store operations">
  • Monitor quality of product & customer service standards as well as monitoring front of store presentation and outdoor areas.">
  • Complete Stocktake, WISR, Control Sheet and send after reviewing by the Manager. Adjust Wages Time Sheet for submission to the Manager">
  • Complete drinks, vegetable and milk orders on the required day and the Countrywide order when manager is away.">
  • Keep abreast of store costs when completing the WISR and report excesses to the Manager">
  • Bank store takings when required">
  • Communicate store operation standards and new processes to staff as required">
  • Provide training for new employees">
  • Be available to other staff for instruction on new training techniques if required and for direction & support">
  • Lead by example in delivering excellence in customer service">
  • Report all customer complaints to the Manager and respond to & take remedial action on all customer complaints if the manager is not available">
  • Report equipment failure to the manager immediately and generally maintain equipment. Respond efficiently in times of equipment failure if the manager is not available">
  • Implement & manage change in an efficient, constructive & positive way.">
  • Keep abreast of and maintain required health and safety standards">
  • Maintain store food, safety, and hygiene standards at all times">
  • Maintain your uniform standards including name badge">
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Other duties may be required as circumstances dictate and are to be discussed with the Manager and agreed to before any implementation.

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Requirements:

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  • Management experience in a fast-paced retail environment">
  • Ability to lead and motivate teams">
  • Strong communication and interpersonal skills">
  • Excellent problem-solving and analytical skills">
  • Ability to work independently and as part of a team">
  • High school diploma or equivalent required; Bachelor's degree preferred">
  • 1+ year of management experience in a retail environment">
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Benefits:

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  • Free drinks">
  • Free food">
  • Competitive salary and benefits package">
  • Opportunities for career advancement">
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Working Conditions:

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The Operations Supervisor will work in a fast-paced retail environment, with frequent interactions with customers and colleagues. The role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

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