Resident Experience Coordinator

5 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $64,000 - $74,000
Front Office Administrator

Join Our Team and Deliver Exceptional Resident Experiences

Ingenia Communities is a leading Australian property group that owns, operates and develops a fast-growing portfolio of lifestyle communities and holiday parks across key urban and coastal markets.

We employ over 1,300 people across 120 parks and communities, with offices in the eastern seaboard states. At Ingenia, we care deeply about our people and are committed to creating communities where residents and visitors can truly belong. Our values are built around respecting our customers, striving for excellence, and working together as one team.

The Role

This Front Office Administrator role involves providing genuine customer service by delivering exceptional resident experiences. You will be the first point of contact for our residents and ensure the efficient operation of reception. This is a full-time, permanent position.

Key Responsibilities:

  • Welcome every resident to our community, explaining the surrounding area, amenities, and activities.
  • Conduct showings for vacant homes.
  • Liaise with prospective tenants and advise on availability.
  • Organise exit cleans and other repairs as needed.
  • Ensure seamless and efficient move-ins and move-outs, following correct procedures.
  • Lock up facilities, including office, vacated rooms, common areas, and gates.
  • Attend to matters, including noise complaints, community disturbance, washing tokens, etc.
  • Carry out routine walk-around checks to ensure all residents and guests abide by site rules.
  • Register any issues related to housekeeping, maintenance, office, common areas, etc.
  • Use computer programs to maintain databases for guests and residents.

What We're Looking For

We're seeking someone with strong computer literacy skills, excellent customer service and sales skills, and confident decision-making abilities. If you're a proactive team player with excellent interpersonal and communication skills, this could be the perfect opportunity for you.

Benefits

As an ASX-listed organisation, we offer a secure work environment, discounted holiday rates at our holiday parks, and an employee rewards and recognition program.

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