Renewal Operations Manager

4 days ago

Sydney, New South Wales, Australia beBeeOperation Full time $90,000
Job Description

We are seeking a skilled Renewal Operations Manager to join our team. The primary objective of this role is to drive timely renewal revenue for our client base while owning the forecast to senior leadership.

The successful candidate will work closely with our extended customer success and account teams to drive key company initiatives and own the commercial relationship with our clients.

Key Responsibilities
  • Lead initiatives to ensure timely renewal revenue, collaborating closely with extended account teams.
  • Proactively engage with clients well ahead of renewal in order to effectively forecast and work ahead.
  • Manage all aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
  • Identify upcoming renewals and maintain an accurate forecast for senior leadership.
  • Identify risks in the portfolio and collaborate with the customer success team to mitigate risks.
Requirements
  • A Bachelor's degree or higher is preferred for this role.
  • 5 - 7 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
  • Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
  • Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
  • A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
  • Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
  • Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
  • Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
  • Excellent written and verbal communication skills.
Benefits
  • Enjoy flexible paid time off options for enhanced work-life balance.
  • Gym & wellness allowance through our partnership with ClassPass.
  • Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
  • Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Benefit from our family leave program, which grows with your tenure at our organization.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
What We Offer

In addition to these benefits, we offer a competitive compensation package that rewards your hard work and dedication.

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