Auto Parts Customer Support Specialist
4 days ago
Auto Parts Customer Support Specialist
Job DescriptionThe successful candidate will assist our DIY and trade customers with technical product support, imparting their knowledge to provide exceptional customer service.
They will lead trade sales, building the credibility of the store by utilizing up-to-date product information and problem-solving skills to maximize sales.
This role requires a safety-focused individual who can create lasting impressions for customers through genuine service and moments that matter.
Required Skills and Qualifications- Technical automotive parts or mechanical experience
- Strong customer service and communication skills
- Problem-solving and solution-focused approach
- Ability to communicate in a technical and non-technical manner
- Computer proficiency and ability to learn new systems
We offer an attractive discounts program across all GPC AP businesses, employee reward and recognition programs, work-life balance, ongoing training and career development, a safe and inclusive team environment, and more.
About The RoleAs an Auto Parts Customer Support Specialist, you will be an expert in providing technical support to trade and retail customers. You will build effective customer relationships, utilize up-to-date product information and knowledge to problem-solve and maximize sales.
You will be committed to providing genuine service, creating lasting impressions and moments that matter for customers. This role is ideal for individuals who enjoy working in a busy phone-based customer service role and are passionate about delivering exceptional customer experiences.
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