Support Administrator

2 days ago

Darwin, Northern Territory, Australia beBeeAdministrative Full time $69,125 - $79,469
Job Description

This part-time position offers legal and administrative support to the General Legal and Tenancy Advice Service teams on a 12-month contract. One day is dedicated to reception duties, ensuring smooth front-of-house operations.

This client-facing role requires strong interpersonal, administrative, and organisational skills, as well as the ability to manage competing demands in a trauma-informed and culturally respectful manner.

Key Responsibilities
  • Provide high-quality paralegal support, including drafting letters and legal documents, conducting research, and preparing client files.
  • Assist with client casework under solicitor supervision, gathering and managing evidence, maintaining up-to-date file notes, and client records.
  • Prepare briefs and documentation for court, mediation, or internal use.
  • Maintain accurate records, databases, and client information systems.
Reception and Client Engagement
  • Staff the reception every Wednesday, answering phone calls, welcoming clients, managing appointments, and triaging enquiries.
  • Respond to enquiries with empathy, confidentiality, and professionalism.
  • Provide backup for client intake and support the coordination of the after-hours volunteer clinic.
  • Ensure timely and accurate data entry and referrals to internal services or external agencies as needed.
Team and Organisational Participation
  • Collaborate effectively with legal and advocacy teams.
  • Participate in team meetings, staff meetings, and service planning sessions.
  • Contribute to continuous improvement of systems and processes, particularly intake and file management systems.
  • Maintain familiarity with services, community resources, and referral pathways.

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