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Senior Business System Manager

1 week ago

City Of Stirling, Australia Juniper Full time

About Us:

Juniper, a leading provider of aged care services in Western Australia, is dedicated to enhancing the lives of older Australians. Our team works passionately to provide high-quality care and support while fostering a positive and fulfilling workplace.

About the Role:

We are seeking an experienced ICT Applications Manager to drive the implementation and optimization of business-wide systems and applications. This exciting opportunity allows you to contribute to organizational growth and efficiency by managing critical business applications.

The successful candidate will play a key role in ensuring optimal system performance, providing technical expertise, and collaborating with internal stakeholders and external vendors to enhance application solutions.

Key Responsibilities:

  • Oversee the continuous operation, performance, and support of key line-of-business applications.
  • Manage system enhancements, maintenance, and troubleshooting to ensure business continuity.
  • Support system migrations and the deployment of new business applications.
  • Develop and deliver regular reports on system performance, issues, and implementation progress to key stakeholders.
  • Ensure business applications comply with industry security standards and regulatory requirements.
  • Manage vendor relationships, SLAs, and third-party support contracts to ensure service excellence.
  • Lead application changes, including testing and cutover, aligned with Change Management processes.
  • Assess and recommend technical or software solutions to meet business needs.
  • Develop and maintain system documentation, including business requirements, system design, and configuration details.
  • Provide end-user support and guidance, promoting best practices and efficient use of applications.
  • Liaise with application vendors to understand installation/upgrade requirements, system features, and resolve issues.

Requirements:

  • Bachelor's degree in computer science, Information Systems, or a related field.
  • 5+ years' experience in a Technical/Application Support Manager or Lead role.
  • Proven expertise in configuring and maintaining line-of-business applications and ERP systems, preferably within the Healthcare or Aged Care sector.
  • Strong vendor and stakeholder management skills, including contract and SLA oversight.
  • Excellent project management skills, with experience leading system implementations and upgrades from inception to completion.
  • ITIL and project management certifications such as PMP, PRINCE2, or Agile is highly regarded.
  • Strong analytical and problem-solving skills, with a keen attention to detail.

What's On Offer:

  • Permanent full-time position.
  • Competitive salary package.
  • Salary packaging up to $18,550 per annum.
  • Access to Juniperks, an exclusive online platform offering retail discounts, employee perks, wellness initiatives, and peer recognition.
  • Health insurance discounts with HBF or Medibank.
  • Free access to our Employee Assistance Program (EAP) for support and wellbeing.