Portfolio Manager

1 week ago

Canberra, ACT, Australia EML (Employers Mutual Limited) Full time
Job Description

We are seeking a highly skilled and experienced Team Lead to join our Workers Compensation team in Canberra. This is a permanent full-time position commencing immediately.

The successful candidate will be responsible for leading the team, managing quality, workflow, and driving a positive culture across this challenging portfolio. As part of the broader leadership team, you will work with your team to deliver a world-class customer experience to support our customers at their greatest time of need.

About You
  • You have experience in leading, mentoring, and coaching individual and/or teams to achieve desired results.
  • You have demonstrated experience in building effective and professional client relationships.
  • You possess exceptional time management, communication, and interpersonal skills.
  • You have demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution.
Your Responsibilities
  • Coach, guide, and manage the performance of all team members, facilitating continuous improvement and individual development.
  • Lead, empower, and motivate team members to achieve performance and KRA targets to facilitate continuous improvement in RTW and customer outcomes.
  • Facilitate, lead, and encourage training and development in accordance with EML philosophy.
  • Monitor, evaluate, and review staff workloads, and conduct both formal and informal performance appraisals for all team members.
  • Effectively manage team resources and priorities.
  • Clarify and manage key stakeholder expectations and allocate appropriate resources to ensure the delivery of effective outcomes.
  • Implement business strategies that drive outcomes and facilitate achievement set goals and targets.
  • Develop teamwork within own department and across the organisation.
  • Resolve disputes, complaints, and escalations effectively.
What We Offer

EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative innovative team culture.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to annual company incentive scheme.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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