Data Insights Analyst

1 month ago

Port Melbourne, Australia Transurban Full time
About the Role

We're seeking a Data Insights Analyst to provide stakeholders with insights on revenue assurance and reports across Transurban's assets and tolling retailers. This role will support BAU activities as well as upcoming work on the West Gate Tunnel Project (WGTP).

You'll join an innovative team who have a supportive team culture and enjoy socializing over good food and Friday drinks. As our Data Insights Analyst, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Key Responsibilities

  • Work in an Agile team environment to support the on-going operation and delivery of key business reports, such as: Monthly management reports, Asset revenue assurance reports, Compliance & Tolling audit reports.
  • Analyse variances on key indicators & trends for each asset/region/market, extract business insights to help inform and guide management decision making.
  • Continue to drive business improvements with the insights and information from analysing report's result
  • Provide specialist knowledge of both business and technology systems to respond to operational incident management from identification, assessing impact, evaluate options to post-incident retro.
  • Provision of reporting and analysis service to other business areas (as required) including within the Asset Operations, Customer Operations, Business Development and Accounting & Finance.
  • Demonstrate effective communication to a broad spectrum of stakeholders at an appropriate level of detail - including detailed technical discussions, as well as an ability to translate complex concepts into a meaningful business context.
  • Overtime, develop and become a source of centralised knowledge covers the full breadth of tolling operations - ranging from roadside technology, back-office billing system to customer experience management solution.

Requirements

  • A passion for using data and reports to facilitate an understanding of the business and customer behaviour, with extensive experience in using data to deliver business needs.
  • Advanced SQL experience with well-developed understanding of relational data warehouse, including ability to interrogate data, sorting and processing large volume of complex information
  • Experience with Data ETL tools – Lavastorm, Data360, Alteryx, Qlik, Matillion, Dataiku, Knime, etc...
  • Using of Tableau/Power BI for data visualistion and reporting
  • Prior exposure to Snowflake, Oracle, AWS Redshift, T-SQL language and ETL Stored procedure will be advantageous
  • Excellent communication and well-developed stakeholder management skills
  • Ability to think creatively, have a sense of curiosity and a growth mind-set

What We Offer

  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
  • Learning and development opportunities to support your career interests
  • Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
  • Share offers and insurance benefits
  • Social activities, community give-back programs and paid volunteer days

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

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