High Growth Customer Success Manager

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccessManager Full time $100,000 - $130,000

Job Description:

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You will be a key member of our team, managing a segment of accounts with high growth potential. Your role will involve developing and executing comprehensive account strategies to drive long-term success, adoption, and retention.

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This includes owning and managing a portfolio of customers that require both high-touch and scale engagement methods. You will conduct strategic touchpoints, including monthly check-ins, quarterly business reviews, platform health checks, and de-risking motions.

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You will also proactively identify customer risks before they surface; mobilize and project manage internal teams to address issues swiftly and effectively. Additionally, you will drive adoption of key platform features that enhance customer outcomes and improve retention.

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Ultimately, your goal will be to ensure customers achieve success with our product use cases, validated through business metrics and data insights.

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Required Skills and Qualifications:

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To succeed in this role, you will need at least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment.

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You must have a strong understanding of the SaaS customer lifecycle, including risk identification and mitigation.

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A proven track record of managing customer portfolios through both high-touch and scale strategies is essential.

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Excellent communication, listening, negotiation, and presentation skills are required.

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You must be fluent in spoken and written English, with the confidence and presence to engage executive stakeholders.

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Ongoing learning and professional development are crucial in this field.

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Benefits:

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We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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In addition, you will have access to ongoing training and education, as well as regular feedback and coaching from experienced professionals.

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Others:

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We are committed to creating a diverse and inclusive work environment.

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