Senior Growth And Customer Success Manager

About Ofload and Our Mission Freight Tech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries.
Freight in Australia is a $68 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty.
Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.
At Ofload, we're changing how the freight industry operates and bringing it into the digital world.
We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators.
By reducing empty truck miles, improving visibility, and optimising supply chains, we're driving smarter, greener, and more efficient operations that benefit businesses and the environment.
This isn't just logistics—it's Freight Tech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone's lives.
Why Join Ofload?Joining Ofload means being part of a high-growth scaleup.
It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact.
Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.
We've raised over $100 M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and Hello Fresh.
Along the way, we've been recognized for our innovation and culture: Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem.
If you're ready to be part of an ambitious team reshaping the freight future, we want to hear from you.
About the role: As a Senior Customer Growth & Customer Success Manager you will drive deep customer engagement and retention through education, tailored advice and advocacy.
Passionately drive growth of share of wallet and product adoption within your customers.
Your mission is to ensure customers realise long-term value from our solutions.
You reach out to help customers and fellow team members to solve problems and build solutions before they even think to ask.
What you'll do: Own a portfolio of key customers, ensuring strong retention, growth, and adoption of Ofload's solutions.
Act as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes.
Lead and tailor business reviews, proactively recommending solutions that align with customer needs and Ofload's capabilities.
Build and nurture relationships across multiple senior stakeholders, positioning Ofload as a strategic partner.
Collaborate cross-functionally with internal teams to deliver custom solutions such as API integrations, reporting, or platform enhancements.
Contribute to team culture through knowledge sharing, mentoring, and active participation in meetings and initiatives.
Qualifications and Skills:5+ years experience in a senior role within the transport and logistics industry, with proven success in account or relationship management.
Strong commercial acumen with the ability to link customer goals to product features and business outcomes.
Deep understanding of logistics operations and the ability to engage with both executive stakeholders and frontline users.
Confident communication and presentation skills, with the ability to influence and build credibility internally and externally.
A collaborative mindset, with experience mentoring others and working cross-functionally to solve complex customer needs.
At Ofload we prioritise impact, aptitude and passion, so we'd encourage you to apply if you do not meet all the above criteria.
When you apply, please let us know of any reasonable adjustments you may need during the interview process.
More than a job We look after you through: Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and Our annual Summer Camp offsite Office Benefits: Weekly catered breakfast, monthly team lunch and a number of delicious snacks Morning brew of your choice at our local cafe Quarterly celebrations and team events; Table tennis, board games and an office library
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