Call Centre Supervisor

2 days ago


City of Yarra, Australia Gjkfacilityservices Full time

We are a supportive and friendly group of professionals who take pride in our work at GJK Facility Services.

We are currently seeking a skilled Call Centre 2IC to join our Customer Service Centre/Help Desk Team in Collingwood, VIC. This is a full-time role based on-site.

The successful candidate will be responsible for building, mentoring, and driving a high-performing Customer Service Team, developing and implementing operational policies and procedures, ensuring customer service standards are met or exceeded, addressing escalated customer issues, and providing effective resolution.

This role involves managing and overseeing multiple clients' work orders, maintenance requests, and assisting internal and external customers as required. The ideal candidate will have experience in a large volume call centre/help desk management or a similar role.



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