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Expert Virtual Infrastructure Specialist
2 weeks ago
Job Title: VDI Support Specialist
About the RoleThe VDI Support Specialist provides operational support for Citrix VDI server farms, virtual desktops and Microsoft RDS.
Key Responsibilities:- Support daily operations of Citrix VDI server farms, virtual desktops and RDS deployments.
- Monitor system health, address performance issues, resolve incidents within service level agreements.
- Maintain and update standard operating environment images, including upgrades and patching.
- Participate in disaster recovery drills and ensure infrastructure readiness.
- Ensure security policy compliance, manage group policies and configuration standards.
- Maintain documentation and runbooks.
- Escalate application or user profile issues as needed.
Candidates require:
- At least 2 years supporting Citrix Virtual Apps and Desktops in enterprise or government environments.
- Experience with Microsoft RDS and session host infrastructure.
- Proficiency in managing Windows SOE images.
- Familiarity with Citrix Studio, Director, Store Front.
- Knowledge of patching, user access control and image lifecycle.
- Experience working in secure, structured environments with established change and incident processes.
This contract is initially for 6–12 months with potential extensions and a pathway to permanency. Location preference is Ballarat, Victoria, but candidates can work at client sites across all capital cities. On-site attendance is required 5 days a week for security reasons.
