Export Coordinator

Scolmore Group is a leading manufacturer of electrical products, and we are seeking an experienced Export Coordinator to join our team. As an Export Coordinator, you will play a crucial role in coordinating the effective movement of goods globally, ensuring that customer orders are fulfilled efficiently and effectively.

1. Export Order Coordination: Coordinate the export of customer orders worldwide, including quoting, booking freight, and recharging freight to the customer as necessary.
2. Shipping Documentation: Prepare international shipping documents, including Commercial Invoices, Packing Lists, Certificate of Origin, and Certificate of Compliance, ensuring that all necessary documentation is accurate and complete.
3. Order Processing: Process customer orders and credits using Sage and other internal company programs, ensuring that all orders are accurately recorded and fulfilled.
4. Order Monitoring: Monitor customer back orders, forward orders, and call-off orders, running daily order status reports to ensure that orders are completed, dispatched, and invoiced in a timely manner.
5. Warehouse Coordination: Ensure that all orders are promptly put through to the warehouse and dispatched as soon as possible, with all necessary paperwork to clear customs.
6. Shipping and Logistics: Maintain and log all shipments in the Export Shipping Summary, following up with customers, freight forwarders, and senior export coordinators on any issues.
7. Documentation and Compliance: Obtain and file all export documentation from the point of shipping, including proof of export, such as C88 S/A Waybills, within 10 days of dispatch.
8. Customer Service: Manage all calls and queries from internal staff, customers, and the Middle East office, ensuring that all calls and emails are dealt with promptly and efficiently in line with high customer service standards.
9. Inter-Company Orders: Process inter-company orders using Sage or other internal company programs.
10. Technical Support: Respond to all queries related to part numbers and technical information, supported by the technical department.
11. Collaboration and Communication: Liaise with the technical team, assist with preparing power lead drawings for quotations, and collaborate with other departments, including the warehouse team, data team, finance team, and technical team, as required.
12. Support and Training: Support the Scolmore Middle East team with their processes and training, escalating any issues as necessary.
13. Stock Management: Monitor and report on all export stock, coordinate stock movements between warehouses and group companies, including arranging reworks and bespoke orders with the bespoke department and Sangamo manufacturing plant.
14. Stock Adjustments: Assist the Middle East team with stock management between UK and Middle East warehouses and process any stock adjustments when requested.
15. Purchase Orders: Process Scolmore Middle East purchase orders when ordering direct from the factory, as requested.
16. Stock Invoices: Process Scolmore Middle East stock GRNs and post monthly stock invoices, liaising with accounts as necessary.
17. Customs Requirements: Keep up to date with customs requirements, completing refresher training as and when required.
18. Additional Tasks: Complete other tasks as assigned to support the export team and the wider customer service team.