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Financial Services Coordinator

2 months ago

Brisbane, Queensland, Australia Torrens Global Education Services Pty Limited Full time

About Us
At Torrens Global Education Services Pty Limited, we are committed to making a positive impact. As a certified B Corporation, we are part of a global network of forward-thinking organizations that leverage business for social good. We believe in the transformative potential of education to enhance lives, families, and communities. Our mission is to broaden access to higher education, enabling learners from diverse backgrounds to pursue their aspirations.

Our workforce mirrors the diversity of our student body, consisting of individuals who are eager to make a difference. When you become part of our organization, you are empowered to be innovative and courageous, supported by flexible work arrangements that allow you to excel. We have cultivated a culture that values community, collaboration, and creativity, where our team members are passionate about their work.

Position Overview
This role is pivotal in managing all facets of student financial inquiries and ensuring that all billing processes are executed accurately and efficiently. The Student Accounts Specialist is tasked with maintaining billing integrity and managing debtors effectively. Additionally, this position will deliver high-quality, customer-centric administrative support related to student finances, functioning as part of the campus student services hub. This role encompasses the entire student journey, from enrollment to graduation, consistently providing outstanding service.

Key Responsibilities

  • Respond to incoming phone and email inquiries from students regarding all aspects of tuition and fees, including non-tuition revenue, refunds, discounts, and scholarships, in alignment with company policies.
  • Develop and enhance processes concerning student withdrawals and deferrals, assessing their financial implications.
  • Conduct weekly reconciliations of international student deposits and provide monthly reports to the Head of Student Finance.
  • Perform financial checks as necessary.
  • Manage invoicing and payment processing for all domestic and international students, covering tuition, accommodation, and other fees.
  • Assist with FEE-HELP functions and related inquiries as needed.
  • Ensure that all staff interacting with students have accurate fee-related information.
  • Support the Head of Student Finance with data extraction and report preparation.
  • Ensure compliance with relevant government regulations and the institution's financial policies.
  • Utilize the Student Information System (SIS) and other financial systems to fulfill these responsibilities.

Position Details
This is a full-time, permanent position.

Candidate Profile
To thrive in this role, you should possess:

  • Prior experience in the higher education sector is preferred.
  • A background in finance or accounting is advantageous but not mandatory.
  • Proficiency in Microsoft Excel.
  • Strong time management skills with the ability to meet tight deadlines.
  • The capability to operate effectively in a dynamic environment, managing multiple systems and workflows during peak periods.
  • The ability to collaborate as part of a team while also taking initiative.
  • Proven organizational skills and the ability to prioritize tasks effectively.

Why Work With Us?
As Australia's fastest-growing university, we have expanded from 164 students in 2014 to over 40,000 alumni across more than 115 countries and a workforce of over 2000 staff. In 2020, we were recognized by the Australian Financial Review as one of the country's most innovative companies. As we continue to grow as a global institution, we remain dedicated to our student-centered approach. Our teams are passionate about their work, and we offer numerous opportunities for professional development and career advancement.

We are proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We actively encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

Employee Benefits
We support your personal interests, development, and well-being, making your work experience fulfilling. At Torrens Global Education Services Pty Limited, you will enjoy:

  • Tuition-free study in a course or degree relevant to your position.
  • Flexible working conditions, allowing for remote work and campus-based options.
  • Access to internal opportunities for learning, growth, and career mobility.

Application Process
We strive to provide you with comprehensive information at each stage of the hiring process to help you present your best self. If you require assistance or accommodations during the recruitment process, please reach out to our Human Resources Department.

We look forward to hearing from you.