Senior Capacity Strategist

4 hours ago

Sydney, New South Wales, Australia Servicenow Full time
Job Title: Senior Strategic Capacity Engineer

We are seeking a highly skilled Senior Strategic Capacity Engineer to join our team at Service Now. As a key member of our Capacity Management team, you will be responsible for driving resource availability to support our private and public cloud infrastructure.

Key Responsibilities:
  • Review the overall health of our top accounts and articulate the infrastructure resources required.
  • Conduct current and future hardware requirements analysis, consumption analysis, compliance reviews, and storage and performance reviews.
  • Partner with Sales, Account Executives, Account Managers, Senior Directors, and executive leadership to provide analysis, utilization, and summarization of accounts and infrastructure.
  • Directly interact with internal teams to provide appropriate capacity for accounts migrating to or currently residing in our public cloud.
  • Conceptualize and assist engineering solutions that automate tasks and processes pertaining to public cloud.
  • Proactively analyze and identify opportunities for storage reduction and provide advance warning to appropriate teams for remediation.
  • Identify and assess infrastructure performance deficiencies and provide guidance across teams.
  • Collaborate with cross-functional teams to assess current and future hardware requirements to optimize capacity.
  • Provide forecasting analysis for non-standard customer infrastructure requirements.
  • Monitor and strategize projected growth and scaling for database storage utilization and transaction load, concurrent user load and burst demand, and planned and unplanned infrastructure lifecycle.
Requirements:
  • Minimum five (5) years of working experience within capacity management, database engineering, infrastructure performance, Service Now support, and/or Service Now administration.
  • Azure/AWS cloud engineering experience.
  • DBE/DBA with an emphasis on creating complex SQL queries.
  • Understanding of relational database concepts (My SQL/Maria DB/Postgre SQL).
  • High level experience deploying, forecasting, and maintaining public cloud (Azure/AWS/GCP).
  • Australian Citizenship to be able to obtain a security clearance.
  • Linux System Admin skills preferably working knowledge of Cent OS/RHEL.
  • Ability to adapt to a dynamically changing cloud infrastructure.
  • General knowledge of enterprise-class server hardware.
  • Programming skills – Python/Ruby/Bash/Java Script/Terraform.
  • Experience with Kubernetes and/or Docker.
  • Basic knowledge of storage configuration concepts and best practices.
  • Experience using the Service Now platform.
Why Service Now?

We provide competitive compensation and generous benefits within a professional environment. We thrive in a collaborative work environment where strong individuals with aptitude and drive are provided growth opportunities all while working with innovative and advanced technology alongside some of the most talented engineers in the industry.

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