
Technical Service Delivery Expert
2 weeks ago
Job Description
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- The role of the Customer Support Technical Specialist is to deliver high levels of customer service by assisting customers with technical issues.">
- The specialist will be responsible for troubleshooting and resolving technical problems in a timely manner, ensuring that customers receive prompt and professional service.">
Key Responsibilities
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- Troubleshoot and resolve technical issues related to voice, data, cloud, IP and other enquiries of a general nature.">
- Deliver advanced levels of customer service to all customers.">
- Assist in incident triage with customer, consultants and specialists to attain highest possible level of Customer Satisfaction and fault restoration.">
Requirements
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- Experience within a call centre Technical Support environment.">
- Experience in shift work environment desired.">
- Cisco CCNA certified and or other applicable certifications.">
Benefits
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- Flexible hybrid way of working (from home and office).">
- Access to TPG Learning Hub platform and internal development opportunities.">
- Access to Corporate Partner Discounts.">
About Us
">We are a leading provider of telecommunications services. We are committed to delivering high-quality customer service and creating a positive work environment for our employees.
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