Digital Experience Project Lead

2 weeks ago


Perth, Western Australia Curtin University Full time

About the Role

Curtin University is seeking an experienced and dynamic Project Lead, Digital Experience to manage a complex project that will revolutionise our application experience for prospective students.

As a key member of the Digital Experience team, you will collaborate with project stream leads to drive the digital deliverables for Phase 2 of the Advancing Admissions Project. Your focus will be on further enhancing the application process, ensuring a seamless, user-centric experience from application to admission.

Key Responsibilities

  • Align project objectives and user-needs: Develop a strong understanding of the outcomes from Phase 1 of the Advancing Admissions project, working closely with project stream leads to analyse the business case and user stories.
  • Develop and execute digital experience strategies: Focus on enhancing customer journeys and optimising user experiences across all digital touchpoints in the application process while aligning with project goals.
  • Lead and coach the digital experience project stream: Apply agile methodologies and human-centred design thinking, to refine backlogs and sprint planning, ensuring adherence to Definition of Ready and Done criteria.
  • Implement UX best practices: Ensure project outputs comply with Curtin's Digital Experience and Style Guidelines, relevant legislation, policies, and brand guidelines.
  • Optimise digital platforms: Focus on platform optimisation to improve user engagement and ultimately increased applications.
  • Coordinate work packages and manage resources: Adapt plans to deliver outcomes on time and within budget, communicate release schedules, and raise risks/issues to stakeholders.
  • Facilitate transition to operations: Ensure adequate support capacity following each production deployment for smooth operational processes.

Requirements

  • Completed relevant qualifications, along with extensive work experience either in the design experience field or in project management within complex organisations.
  • Proven experience in creating and executing digital strategies that enhance customer engagement and achieve business objectives.
  • Experience in applying human-centred design thinking methodologies, creating prototypes, and optimising user experiences across desktop and mobile platforms.
  • Demonstrated commitment to promoting, managing, and implementing significant organisational changes effectively.
  • High-level planning, management, and interpersonal skills, with the ability to lead, engage, influence, and build relationships across diverse groups.
  • Experience with legacy business systems, content management systems, marketing automation platforms, and digital tools for seamless customer experiences. Familiarity with Marketo is advantageous.

Work Requirements

  • Must have current work rights in Australia matching the tenure of the role.
  • Based in Perth, WA or have confirmed plans to relocate. Relocation and sponsorship support are not available.


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