Workforce Team Leader

1 week ago


Norwood, Australia Plena Healthcare Full time
About the Role

We are seeking a highly skilled Workforce Team Leader to join our Plena Healthcare team. As a key member of our workforce management team, you will be responsible for ensuring the efficient and compliant rostering of our clinical team members.

Key Responsibilities
  • Monitor and analyze Workforce Management Key Performance Indicators (KPIs) to ensure optimal task turnaround times, data integrity, and leave approvals.
  • Prepare and reconcile payroll files fortnightly, and respond to payroll and invoicing queries as required.
  • Develop, maintain, and improve process maps and documentation to ensure seamless workflow.
  • Complete monthly Workforce Planning Tool assessments to analyze and optimize workforce size and capability.
  • Identify and implement process improvement opportunities to enhance team efficiency and productivity.
  • Own and resolve complaints and escalations related to the Rostering team or processes.
  • Recruit, onboard, and develop new Rostering team members to ensure a high-performing team.
  • Provide performance management, feedback, and development sessions, including one-on-one meetings.
  • Lead education and team meetings to ensure effective communication and collaboration.
  • Provide leave cover for Rostering team members and ensure all team tasks and responsibilities are completed in a timely manner.
Requirements
  • Proven experience in Rostering and Scheduling, with a strong understanding of workforce management principles.
  • Excellent customer service skills, with the ability to lead a team to excel in their roles.
  • Strong analytical skills in Excel, with the ability to manage staff conflict and provide resolutions and coaching.
  • Effective training and up-skilling of team members, with a positive and collaborative attitude.
  • Ability to manage multiple priorities and deadlines, with a focus on delivering high-quality results.
  • NDIS workers screening, National Police clearance, and Right to work evidence are required.
What We Offer
  • A 9-day working fortnight for a better work-life balance.
  • Salary sacrificing options, including novated car leasing.
  • A $150 allowance towards a healthier you, with options for gym memberships, sneakers, massages, and more.
  • A $1000 Refer a friend bonus – Sharing is caring.


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