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Restaurant Supervisor

2 months ago

Port Douglas, Queensland, Australia Designed Logistical Solutions Pty Ltd Full time

About Us :

Ferntree Rainforest Lodge is a leading hospitality provider in the heart of the Daintree Rainforest.

About You :

We are seeking an experienced professional with a proven track record in managing lower-level staff, with expertise in bar and restaurant operations, stock management, and point-of-sale systems.

Position Summary :

As the Restaurant Supervisor, you will be responsible for the day-to-day operations of the restaurant's front of house, including supervising and training food and beverage attendants, managing inventory, and maintaining high standards of customer service.

Key Requirements :

  • High level of literacy and numeracy
  • Detailed knowledge of customer service procedures
  • Detailed knowledge of opening and closing procedures
  • Demonstrated knowledge of company policies and procedures
  • Detailed knowledge of preparation and presentation of all menu items, including food and beverage
  • Knowledge of workplace health and safety regulations
  • Able to work unsupervised
  • Able to follow directions and work as part of a team to achieve targets and goals
  • Able to communicate effectively with fellow staff, customers, and management
  • Able to provide consistent, friendly, and efficient service to all customers
  • Able to optimize customer sales through effectively adding value at the counter and at the table
  • Able to operate, maintain, and clean all equipment relevant to the role
  • Able to maintain store presentation, hygiene, and product quality through following daily and weekly procedures and schedules
  • Pro-active, positive, enthusiastic, energetic, responsible, and friendly
  • Happily and diligently adheres to the company's dress code at all times
  • Provide positive, constructive feedback for fellow staff and other team members

Job Responsibilities :

  • Accurately record sales and banking
  • Investigate, explain, and report on any discrepancies to the Operations Manager
  • Assist in ordering stock in accordance with par levels and the needs of the restaurant
  • Assist the Operations Manager in controlling expenditures, such as Cost Of Employment (COE), through ensuring staffing levels are in alignment with the amount of activity within the store
  • Assist the Operations Manager to maintain stock control through monitoring of wastage, effective ordering/receiving, and storage procedures
  • Ensure maximum productivity and profitability in the store by giving direction to fellow employees of a lower level
  • Supervise and train employees of a lower level
  • Report any disciplinary action or praise of employees of a lower level to the Store Manager
  • Perform administrative duties in conjunction with the Operations Manager
  • On call for emergencies and any unexpected store or staffing requirements
  • Some incidental/limited additional cleaning duties, including washing dishes and tidying the dish area
  • Some incidental duties of a lower-level Food and Beverage classification

Job Functions :

Hotel Management

Job Benefits :

Competitive industry salary

Ability to be involved in a fast-growing business

Ability to learn all aspects of running the front of house

Selling Point :

Work in a dynamic and fast-paced environment with opportunities for career growth and development