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Melbourne, Victoria, Australia Dnata Travel Group Full time
Cargo Clerical Staff

This role offers an exciting opportunity for a passionate and motivated individual to join our team at Melbourne Airport as a Cargo Clerical Staff. You will be responsible for providing exceptional customer service and ensuring that all cargo operations run smoothly and efficiently.

Key Responsibilities
  • Customer Service:
    • Responding to customer inquiries and resolving issues promptly and professionally;
    • Providing accurate and reliable information to customers;

Import Related Functions:

  • Processing of customer collections;
  • ULD documentation processing;
  • Completion of UCR;
  • Security compliance;
  • Ability to learn and use Hermes system;
  • Processing of empty ULD returns;
  • Ability to learn and understand ABF & DAFF regulations;
  • Personal effect phone outs and ability to relay information for collection.

Export Related Functions:

  • Ability to learn and understand security compliance – EACE;
  • Processing of export cargo deliveries;
  • Compliance to Airline requirements & documentation;
  • ULD documentation processing;
  • Acceptance of dangerous goods;
  • Acceptance of Pharma shipments & documentation compliance;
  • RACA Compliance;
  • Data capturing of airwaybills in line with IATA regulations;
  • Hermes compliance and understanding.

Additional Duties:

  • Front counter customer service (imports);
  • Assisting front counter on busy days;
  • Completing Import VCT's;
  • Processing payments of invoices for non-account holders;
  • And other duties as required.
Requirements
  • Current VIC Driver's License;
  • Previous experience in an Operational environment where SOP's were in place;
  • Intermediate computer skills;
  • Excellent communication skills – Verbal and Written;
  • High level of customer service skills;
  • Understands the importance of meeting Service Level Agreements (SLA's);
  • Excellent team player with a positive/can-do attitude;
  • Works in a Safe Manner at all times;
  • Reliable, trustworthy and has the ability to work independently.