Senior Technical Solutions Architect

2 weeks ago

Adelaide, South Australia beBeeServiceNow Full time $120,000 - $140,000
Job Opportunity: Expert ServiceNow Developer

We are seeking a highly skilled and experienced ServiceNow Developer to play a key role in implementing, configuring, and maintaining the ServiceNow platform.

Key Responsibilities:
  • Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
  • Design and configure ServiceNow modules such as ITSM, ITOM, HRSD, and others based on business needs.
  • Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
  • Implement workflows, business rules, and automation to streamline processes and improve user experience.
  • Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organisational goals.
  • Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
  • Create and maintain comprehensive documentation for processes, configurations, and solutions.
Required Skills and Qualifications:
  • Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).
  • Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.
  • Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
  • Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).
  • Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
  • Solid understanding of ITIL best practices.
  • Experience in working with Agile methodologies.
Benefits:
  • Opportunity to work with a leading organisation in the field of service management.
  • Chance to develop and implement innovative solutions using ServiceNow.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.

The ideal candidate will have excellent problem-solving skills, strong communication and interpersonal skills, and experience working with Agile methodologies and ITIL best practices.

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