IT Support Specialist
2 weeks ago
We are seeking an experienced IT Support Officer to join our team in Perth. This is a fantastic opportunity to work with a leading provider of operations and maintenance services across Australia and New Zealand.
Key Responsibilities- Provide exceptional technical support to clients, resolving issues efficiently and effectively.
- Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
- Act as the initial point of contact for global technology-related issues, providing first-class triage, troubleshooting, and resolution or escalation to relevant support teams.
- Log and update calls in the ticketing system, ensuring accurate records and efficient issue resolution.
- Minimum 3 years of experience in providing outstanding technical and customer support at an enterprise level.
- ITIL v4 foundation certification (minimum).
- MTA: Windows Operating System Fundamentals certification required.
- Ability to provide resolution on first call through extraordinary troubleshooting capability.
- Strong time management skills and ability to work to tight deadlines.
- Excellent written communication skills, with a high level of understanding of incident, task, and problem management.
- Proven experience in ITSM ticket management, capturing clear and concise details.
We offer a competitive salary package, including:
- An estimated salary range of $80,000 - $110,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
PERSOLKELLY is a leading workforce solutions provider, committed to creating a safe and inclusive environment that values diversity and respect. We welcome applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from diverse backgrounds.
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