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IT Infrastructure Specialist

2 weeks ago

Perth, Western Australia beBeeSupport Full time $40,000 - $60,000

Any organisation needs assistance with their technology when issues arise. With your background and expertise in IT Support, this is where you'll step in with your knowledge as an IT Support Specialist. In a fast-growing environment, with a large customer base across Australia, you will gain hands-on experience during the IT Support Program.

As the IT Support Specialist, you will provide aid and support to your clients to ensure all IT infrastructure and network systems operate smoothly. Working alongside your peers, you will be mentored and trained in areas such as Windows Server, Active Directory, ITIL, Virtualisation and Azure. If you are keen to advance your career in Information Technology, this IT Support Program is the perfect way to start.

IT Support Program Responsibilities:
  • Maintaining key client computer systems including hardware and software applications, with a focus on Microsoft Applications
  • Troubleshooting issues with Windows 10 and Office 365
  • Ensure optimal performance across all IT systems so employees can maintain a high level of productivity
  • Providing technical assistance with hardware and software to all end users in the workplace
  • Log bugs and enhancement requests
  • Resolving IT Support issues via phone, in person, and electronically
  • Maintaining the job ticket system and liaising with colleagues to escalate complex issues
What will you learn during your IT Support Program?
  • How to resolve technical issues in a timely manner by taking initiative to diagnose major IT Support issues
  • Use excellent communication skills along with your technical expertise to deliver assistance to your colleagues and clients
  • How to troubleshoot Office 365 and Windows 10 related problems
  • Windows Server Configuration and Active Directory
  • Virtualisation and providing network support
  • Access to cutting-edge technology including Microsoft Azure and AWS