Regional Operations Director
4 days ago
The Regional Performance Manager will be responsible for overseeing a cluster of Fitness Clubs in the South Brisbane Region, driving performance, mitigating risks, and implementing improvement processes. This role requires strong sales experience with a proven track record of driving revenue growth, leading sales campaigns, and developing strategies to maximise membership acquisition, retention, and overall club profitability.
This is a senior leadership position that demands exceptional leadership and communication skills for effective collaboration across the clubs. The ideal candidate should have a solid track record in driving performance, achieving sales goals, and effectively managing teams across various locations.
The successful candidate will also possess advanced analytical, problem-solving, and project management skills, with a focus on policy system implementation. Additionally, they must have an understanding of gym operations, the industry, and current market trends.
- Oversee a group of big-box gyms ensuring membership satisfaction, retention rates, and engagement remains high
- Conduct regular visits to ensure standards are consistently met and exceeded
- E nsure all clubs in region achieve monthly, quarterly & annual growth targets across all sales streams
- E nsure all clubs in regional achieve EBITDA performance and profitability
- Deliver and lead a supportive and high performing culture in the businesses within the region, across all departments
- Educate, implement and support quarterly and seasonal sales campaigns and collaborations with clubs
- Develop initiatives to help underperforming clubs achieve budget
- Coach & mentor Club General Managers in all areas of operations & people management to ensure Clubs are operating efficiently
- Conduct regular one-on-one meetings with Club General Managers to identify areas of risk, and opportunities in the region
- Proactively manage club-based consumer brand feedback, responding and resolving to member feedback in reasonable timeframes
- Work with and support functional departments, and revenue source stakeholders to achieve KPIs within the region
- Resolving critical customer issues, maintaining a commitment to outstanding service
- Nurturing and developing a high-performance team, aligned with the company's core values and strategic objectives
Required Skills and Qualifications:">
- Experience in a similar performance-driven role, ideally within a big-box gym or other health and fitness organisations, and/or multi-site operations
- Exceptional leadership and communication skills for effective collaboration across the clubs
- Solid track record in driving performance, achieving sales goals, and effectively managing teams across various locations
- Proven ability to lead through significant changes, such as new club openings or club expansion
- Advanced analytical, problem-solving, and project management skills, with a focus on policy system implementation
- An understanding of gym operations, the industry, and current market trends
- Must have Australian Citizenship or full Australian working rights
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