Customer Experience Manager
3 weeks ago
This is a key leadership position responsible for driving customer experience excellence within our organisation. The successful candidate will oversee the Voice of Customer (VoC) program, collecting and analysing customer feedback to inform business improvements.
Key Responsibilities- Manage the VoC function, including day-to-day team management and complaint handling processes
- Provide leadership and people management to the VoC team, focusing on performance, collaboration, and team growth
- Draw insights from customer feedback to understand customer wants and needs, generating reports for business stakeholders
- Establish mechanisms to capture customer feedback on interactions with our touchpoints and customer service centres
- Identify opportunities to improve the customer experience, contributing to business initiatives and projects
- Monitor complaint handling processes to ensure best practice and maintain internal policies and procedures
- Stay updated on customer service trends, technologies, and best practices
- Previous team leadership and mentoring experience, including setting team goals and driving performance
- Ability to manage competing expectations and priorities while ensuring business strategic initiatives are met
- Experience in setting up and running a VoC function or equivalent across multiple business units
- Proven experience in advanced customer data analysis and reporting
- Knowledge of surveys, EDM, and data analysis tools, including PowerBI
- Effective stakeholder management and communication skills
- Exceptional influencing skills to inspire teams to deliver at their best
- Strong situational analysis and decision-making abilities
- Self-starting with excellent personal time management and prioritisation skills
- Tertiary qualification in Business, Technology, Information Systems, CX/UX design, or a related discipline
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Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance repair services, and we're seeking a skilled Customer Experience Specialist to join our Sydney team.Key Responsibilities:Repair and fully test the operation of home appliances to ensure customer satisfactionDevelop and maintain superior product knowledge through...
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Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...
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Customer Experience Manager
4 weeks ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is an exciting opportunity to join Sg Fleet Australia Pty Ltd as a Customer Experience Manager, where you will play a key role in enhancing customer satisfaction and loyalty. As a Voice of Customer Program Lead, you will be responsible for collecting and analyzing customer feedback, managing the complaints function, and driving a culture...
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Customer Experience Manager
7 days ago
Sydney, New South Wales, Australia SG Fleet Full timeAbout the RoleThis is a unique opportunity to join SG Fleet as a Customer Experience Manager, where you will be responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. You will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the...
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Customer Experience Manager
6 days ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is a key leadership position responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. The successful candidate will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the organization.Key ResponsibilitiesManage the...
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Customer Experience Manager
2 months ago
Sydney, New South Wales, Australia SG Fleet Full timeAbout the RoleThis is a key leadership position within SG Fleet, responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. The successful candidate will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the organization.Key...
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Customer Experience Manager
3 weeks ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is an exciting opportunity to join Sg Fleet Australia Pty Ltd as a Customer Experience Manager, where you will play a key role in enhancing customer satisfaction and experience. As a leader in the fleet management industry, we are committed to delivering exceptional service to our customers.Key ResponsibilitiesManage the Voice of Customer...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the Role:This position is responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. The successful candidate will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the organization.Key Responsibilities:Manage the VoC function,...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Inchcape Full timeAt Inchcape, we're dedicated to delivering exceptional customer experiences across our automotive retail network. As an Online Customer Experience Manager, you'll play a key role in leading our online Customer Experience Team in delivering a seamless sales experience for our retail customers.About the RoleAs a key member of our team, you'll be responsible...
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Customer Experience Manager
12 hours ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout UsSg Fleet Australia Pty Ltd is a leading financial services company specialising in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.Our MissionWe strive to deliver exceptional customer experiences through our...
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Customer Experience Manager
12 hours ago
Sydney, New South Wales, Australia Inchcape Full timeAt Inchcape, we're committed to delivering exceptional customer experiences that drive business success. As an Online Customer Experience Manager, you'll play a key role in leading our online Customer Experience Team in delivering a seamless sales experience.About the RoleThis is a dynamic opportunity to join our team and contribute to our mission to bring...
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Customer Experience Manager
11 hours ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
1 month ago
Sydney, New South Wales, Australia Inchcape Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Inchcape. As a key member of our online customer experience team, you will play a vital role in delivering exceptional sales experiences for our retail customers.As a Customer Experience Manager, you will be responsible for leading and motivating our online customer...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
5 days ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is a key leadership position responsible for overseeing the Voice of Customer (VoC) program at Sg Fleet Australia Pty Ltd. The successful candidate will be responsible for enhancing customer experience and satisfaction by collecting and analyzing customer feedback, managing the complaints function, and driving a culture of customer...
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Customer Experience Manager
5 days ago
Sydney, New South Wales, Australia XE Full timeCustomer Experience ManagerAt XE, we're committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a key role in ensuring our customers receive the highest level of support and service.Key Responsibilities:Lead the Customer Care Team to deliver a high-impact support experience for consumers and businesses.Drive...
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Customer Experience Manager
5 days ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
1 day ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
2 weeks ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Sg Fleet Australia Pty Ltd. As a key member of our organization, you will be responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction.Key ResponsibilitiesManage the VoC function, including day-to-day management...
