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Front Office Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Front Office Manager to join our team at Melbourne Private Hospital. As a key member of our administrative department, you will be responsible for providing leadership and management to our staff and ensuring the smooth operation of our hospital's front office functions.
Key Responsibilities
- Provide leadership and management to the administrative department staff and ward clerks
- Oversee hospital administration functions, including patient booking, pre-admission, admission, and discharge
- Manage financial obligations and eligibility, including funding eligibility, patient accounts, billings, debtors' collection, and accounts payable
- Ensure efficient and effective workflow processes are established and maintained to meet corporate and local site key performance indicator targets
- Deliver and establish timely processes for billing to health funds, DVA, third-party insurers, self-insured persons, and the collection of health fund excess/co-payments
- Ensure a streamlined and efficient patient admission and discharge process
Requirements
- Administration qualifications in Front-line Management or Certificate IV in Business Management (desired)
- Certificate management experience essential
- Demonstrated experience and a strong working knowledge of the private health fund claiming process
- Highly developed interpersonal and communication skills
- Previous managerial experience in overseeing the running of a department, including staff management, recruitment, training, reporting, and data analysis
- Strong leadership, time management, and conflict management skills
- Experience in hospital/patient management software systems (webPAS desired)
- Advanced computer skills in MS Office (Outlook, Word, Excel)
About Us
At Healthscope, we care about your career and provide a supportive environment for our people to grow and flourish. We are committed to delivering quality care and creating positive experiences for our patients and their families. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
